Free dog behavior assessment
Privacy Policy
A legal disclaimer
PRIVACY POLICY
Effective Date: September 27, 2026
Trusted Companions Training ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our online booking features, or submit canine intake forms.
1. INFORMATION WE COLLECT
We collect information about you and your dog in a variety of ways. The information we may collect on the Website includes:
* Personal Data: Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you choose to book a service or contact us.
* Canine Care & Intake Data: Specific health, medical, behavioral, and physical profile details regarding your dog. This includes veterinary care records, physical limitations, chronic health conditions, medication details, anxiety or fear triggers, and rescue transition histories that you submit during booking.
* Financial Data: Data related to your payment method (e.g., valid credit card details) that we may collect when you purchase services. All financial data is processed and stored securely by our payment processors (e.g., Wix Payments).
* Derivative Data: Information our servers automatically collect when you access the Website via cookies and Google Analytics, such as your IP address, browser type, and operating system.
2. USE OF YOUR INFORMATION
Having accurate information about you and your canine companion permits us to provide a safe, smooth, and customized training plan. Specifically, we use this data to:
* Create, manage, and verify your account and online service bookings.
* Design custom cooperative care setups, pacing, and handling strategies tailored to your dog’s specific physical limitations, age, or trauma history.
* Ensure behavioral safety parameters are met during rescue transitions.
* Process your financial transactions and payments securely.
* Send you automated email or text message updates and reminders regarding your scheduled appointments.
* Analyze website traffic via Google Analytics to improve website performance and user experience.
3. SPECIAL NEEDS DATA PROTECTION AND VERBOSITY
Canine Care data regarding medical issues, mobility tracking, or behavioral triggers is kept strictly confidential within our standard Wix client database. This information is viewed exclusively by your assigned dog handler to plan safe physical handling and training setups. We do not sell or trade your dog’s health or behavioral records to external pet food marketers, tracking networks, or third-party service agencies.
4. DATA STORAGE AND HOSTING (WIX INFRASTRUCTURE)
Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our training services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications on secure servers behind a firewall.
5. PAYMENT SECURITY (PCI-DSS COMPLIANCE)
All direct payment gateways offered by Wix.com and used by our business adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
6. THIRD-PARTY SERVICE PROVIDERS
We share information with trusted third-party providers only to the extent necessary to run our business:
* Google Analytics: Used to track traffic trends. You can opt-out using the Google Analytics Opt-out Browser Add-on.
* Payment Processors: Transaction details are securely routed to process authorized service fees.
7. COOKIES AND TRACKING TECHNOLOGIES
We use essential cookies to maintain secure booking configurations and checkout procedures. Non-essential tracking cookies help measure marketing metrics via Google Analytics. You can adjust your browser settings to reject cookies, though doing so may limit functional options on the online scheduler.
8. YOUR RIGHTS AND CONTACT INFORMATION
If you have questions about this policy or wish to request the deletion or correction of your client data, please contact us at:
Trusted Companions Training